Where tax has been overpaid it can be reclaimed at the end of the tax year OR during a tax
year if you are leaving the UK before the end of the tax year. You can claim back as far as six
tax years. Tax years end on 5 April.
ISS cannot give you tax advice or claim tax refunds on your behalf. However, we can offer a few
guidelines on this process. You may either wish to use the services of a Tax Refund Agency or apply
directly to HMRC for your refund.
Tax Refund Agencies will charge anywhere between 5% and 18% of your refund for completing a few
forms. However, you are able to lodge a refund application for free yourself by calling HMRC or
following the instructions on their website:
You can find all HMRC contact information for queries below:
Please note that ISS will send you a P60 after the end of the tax year if you are still employed with
us, or a P45 when your employment ceases. These are official tax documents and if any P45's or P60's
are lost, they cannot be reissued. However you can find a Statement of Earnings, a sufficient
replacement document, on your Financial Position page after logging in to your online personal ISS
ISS is not able to assist you in completing a Tax Refund or Self Assessment return and does not
assume liability for any inaccurate or incomplete information, nor for any actions taken in reliance
thereon. The information we have provided above is a guideline only and you should seek independent
advice if you have any further questions.
Self Assessment Click here for information
about self assessment.